I had a crazy mom screaming at us officials as well as players from both teams - and it was obvious who her kid was. At a face off I had just about had enough of her and was tuning to take care of the "situation" when one of the centers says."Hold on ref I got this".... He backed up a few feet and yells, "MOM! Either shut up and watch the game or go sit in the car before you get tossed out again!" The rink went silent, then a few laughs, then people applauded. We had no further issues the rest of the game.
And then there were the times where it was "OK, everybody between this beam and that one.... you either make the loudmouth leave or everyone can go watch from the lobby..... They usually chased the loudmouth out. Unfortunately, there were times that entire sections needed to be tossed.